TECH SUPPORT
SCAMS
$1.46 BILLION
Losses in 2024
87%
INCREASE
since 2022
$83,000
ELDERLY LOSE AVERAGE
per incident
#1
FRAUD TYPE
by money loss & complaints
What is a Tech Support Scam?
The scammers initiate tech support scams by reaching victims through unwanted phone calls and deceptive computer pop-ups and phishing messages. The scammers pretend to work for well-known companies including Microsoft and Norton Security. The scammers warn you about computer viruses which they claim have exposed your personal information.
What do they look like?
Fake Windows Warning
Fake Warning
Fake Windows Warning
Understanding How Tech Support Operates
Scammers often impersonate representatives from well-known companies such as Microsoft, Apple, or your internet service provider. They typically reach out to you through one of the following common methods:
1
PHONE CALLS
You might receive an unsolicited call claiming that your computer has a virus or a security issue. The caller often pressures you to take immediate action and may even spoof a legitimate phone number to appear trustworthy.
2
POP UP WARNINGS
A sudden pop-up message may appear on your screen, alarming you with claims that your device is "infected" or "blocked." These messages typically urge you to call a provided phone number without delay.
3
PHISHING EMAILS & ADS
Fraudulent emails or advertisements may direct you to fake support websites designed to mimic official sites but are actually intended to steal your personal information.
Once a scammer has gained your trust, they may request for the followings:
Remote access
Request remote access to your computer.
install software
Instruct you to install fraudulent "security software."
demand payment
Demand payment through methods such as gift cards, wire transfers, or cryptocurrency
These scams instill a sense of urgency and fear in victims, making them effective. Fraudsters understand that when individuals are anxious about losing files, having their identity compromised, or damaging their computers, they are more inclined to follow instructions without question. Seniors, those less familiar with technology, and individuals caught off guard are particularly vulnerable. a scammer has gained your trust, they may:
Warning Signs to Be Aware Of
-
Unsolicited communications: phone calls or pop-up messages regarding computer issues.
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Payment requests: demands for payment through unconventional methods, such as gift cards.
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High-pressure tactics: claims like "Your computer will crash in 5 minutes if you don’t act now."
What To Do If You're Targeted
